About the role

At TRI, our mission is to make Risk-Based Quality Management (RBQM) simple; making it accessible, understandable, and actionable for clinical trials of any scale and complexity. We develop innovative technologies and simplified solutions to empower research organizations and sponsors, ensuring the highest standards of trial integrity and participant safety.

About the Role:
TRI are heading into an exciting time within the business where we are laying the foundations for a Series B funding round in 2027.

 As part of our growth strategy, we are recruiting for a Chief Commercial Officer (CCO) who will be accountable for TRI’s commercial performance and go-to-market strategy, establishing TRI as a thought leader and provider of best in class software in the RBQM space across the globe.

The CCO will lead the Sales and Marketing operations to deliver recurring revenue and new business growth through effective execution, data-led decision making, and disciplined funnel management.

We are looking for someone based in the UK or USA (East Coast: Boston/Carolina/Philadelphia) who has a wealth of experience in scaling up commercial GTM high-growth, investor-backed SaaS businesses with a strong understanding of market segmentation, go-to-market strategy, and account-based selling, ideally with a background in clinical systems and selling to Sponsor, Biotech and CRO organisations.
 

Your skills & qualifications

The CCO’s 5 key areas of responsibility will be: 

Commercial Strategy and Leadership 

• Define and deliver the commercial strategy aligned to TRI’s growth objectives and value creation plan. 
• Translate strategic priorities into actionable plans, revenue targets, and measurable KPIs.  

Sales Execution and Account Management 

• Develop and execute a long-term growth strategy by identifying new opportunities, forming strategic partnerships, and driving initiatives that position the company to generate new revenue streams. 
• Drive disciplined management of the full sales funnel, ensuring conversion metrics, forecasting accuracy, and consistent pipeline visibility. 
• Establish structured account plans for key customers to drive retention, expansion, and upsell. 
• Develop and maintain commercial performance dashboards tracking key indicators such as ARR, NRR, pipeline ratios, win rates, LTV:CAC, and Rule of 40.  

Marketing and Demand Generation 

• Work with the Head of Marketing to continue building an integrated marketing strategy that supports the go-to-market plan, driving awareness, lead generation, and conversion. 
• Position TRI as a thought leader in data-driven clinical trials through targeted campaigns, content, and events.  

Sales Operations and Data Insight 

• Build a strong sales operations function responsible for data integrity, CRM governance, and pipeline analytics. 
• Introduce a data-driven rhythm of business with regular KPI reviews and action tracking.  

Pricing, Contracts and Governance 

• Oversee development of scalable pricing models and contract frameworks that support profitable growth. 
• Ensure commercial proposals balance competitiveness, customer value, and profitability, with CEO and CFO approval on final pricing. 
• Maintain oversight of customer contracts, renewals, and terms to ensure compliance and protect commercial interests.  

Your Skills and Qualifications:

• Proven track record as a CCO, VP Sales, or Commercial Director within a SaaS, life sciences, or data-driven technology environment. 
• Demonstrated success scaling commercial teams in high-growth, investor-backed businesses. 
• Strong understanding of market segmentation, go-to-market strategy, and account-based selling. 
• Highly fluent in commercial analytics, CRM systems, and recurring revenue metrics. 
• Data-driven mindset with a structured approach to performance management and decision making. 
• Collaborative and board-ready communicator, able to align commercial objectives with company strategy.

Benefits & compensation

Benefits & compensation

• Salary: up to £150k base + OTE Depending on Performance 
• Flexible, remote-first working. You will be able to enjoy all the benefits of working from home, with access to coworking spaces close to you if required (via Hubble membership).
• Generous holiday as standard. We offer 27 days holiday, with a company shutdown between Christmas and New Year. Sometimes we also offer an extra, discretionary, paid day off to celebrate a specific company success.
• Extra holiday on top. For every full year you are with TRI, you will earn an extra day of holiday, up to a maximum of 30 days.
• Carefully considered, market-leading salaries. We regularly benchmark our salaries to make sure we are offering at the top end of the scale. You will have your salary reviewed annually.
• Enhanced pension offer. Following your probation period, you can opt in to our enhanced pension contributions arrangement. It’s a salary sacrifice scheme, paid on your full salary (not just the ‘qualifying amount’), which means you get better pension contributions alongside valuable tax and National Insurance savings.
• Health and wellbeing support. We offer all employees a health cash plan with Simply Health, allowing you to look after your health and wellbeing every day. Our Optimise Level 5 plan includes cash back for a huge range of health services including dental and optical, Virtual GP, face to face counselling and more.
• Life cover. You will be covered at four times your salary from day one, paid as a tax-free lump sum to your named beneficiary.
• In-person meetings and socials. We have company conferences each year, plus regular team meet-ups throughout the year.
• Training and development. We make sure that you are able to reach your full potential with TRI by offering you access to training and development, plus regular reviews and goal-setting with your line manager.

About us

At TRI, our mission is to make Risk-Based Quality Management simple; making it accessible, understandable, and actionable for clinical trials of any scale and complexity. We develop innovative technologies and simplified solutions to empower research organizations and sponsors, ensuring the highest standards of trial integrity and participant safety.

Our History!
2013
Establishing our foundation in Cambridge, UK
TRI marked its entry into the world of clinical trial quality management by opening our first office in the historic and intellectually vibrant city of Cambridge. This milestone symbolized our commitment to innovation and excellence, setting the stage for a future where research and technology converge to redefine industry standards.

2016
Introducing OPRA, a new era of monitoring
Our journey took a significant leap forward in 2016 with the launch of OPRA-CM, our centralized monitoring platform. Designed with precision and user experience in mind, OPRA-CM revolutionized how research data is monitored, ensuring higher quality, efficiency, and compliance in clinical trials. This innovation underscored our dedication to transforming research methodologies through smart technology.

2020
Further advancing risk management
In 2020, TRI once again pushed the boundaries of quality management by unveiling our advanced risk assessment and management tool, OPRA-RAM. This tool was developed to empower researchers to proactively identify, evaluate, and mitigate risks in their studies, ensuring the utmost integrity and reliability of research outcomes. This launch not only highlighted our ongoing commitment to safety and excellence but also set new benchmarks in research risk management.